Since then, I have done this over too many times to count, replacing years worth of broken tools that I didn’t bother to warranty earlier, and have never had any issues, even with very expensive tools. A few days later, my new replacement arrived via UPS. They didn’t even ask me for a picture of the broken tool or if I was the original owner and did not ask for proof of purchase. Later that day I got an email back saying they were sending me a warranty replacement. Last year I needed some tools warrantied and had not found a new Snap on guy in the area I had just moved to, so I wrote customer service an email. I had also retired from from being a professional mechanic/tech years ago and my Snap on guy had retired. It’s not right, but it apparently happens sometimes.
#Snapon airtool parts drivers
While Snap on tools do have a lifetime warranty, I have read similar stories about some of the truck drivers being dicks about warrantying out items that were not bought directly from them. Every Snap on truck is an independently owned franchise. Snap-on tools apperantly don't have a warranty.guess I'll stick with harbor freight He went on about how he runs a small business and the tool replacement costs him money and how I don't buy from him regularly so it isn't fair to his paying customers/financed customers to cover the cost of the replacement tools since I'm a "hobbyist/garage mechanic" and how they were professionals and how I was wasting time of the techs or whatever shopping there He mentioned that Snap-on tools does not have a lifetime warranty and offers the replacement tools as a one time courtesy to customers of his business. He had some younger guys in there looking through a catalog, I showed him my screw driver and he asked for my information, I did so, typed it up and said I don't have an account with him.Īnd then I asked about it being under a lifetime warranty, So I was driving on my lunch break and I saw the truck parked at this auto shop.Īs you guys suggested I left the broken tool in my car for this occasion.
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